Refund policy
Last updated 12 March 2026
We want your eSIM to work the moment you land. If it doesn't, here's exactly where you stand.
Placeholder document. Replace this text with counsel-reviewed wording before launch.
Full refund before installation
If you have not installed the eSIM profile, you can request a full refund within 30 days of purchase.
Technical failures
If the eSIM cannot connect in the destination and our support team cannot resolve it, we refund the plan in full — even if some data was used during troubleshooting.
Not refundable
Plans that have been installed and used normally, plans that expired unused after the validity window started, and top-ups already applied to an active eSIM.
How to request
Message us from the help centre with your order number. Approved refunds return to the original payment method within 5–10 business days.