Privacy policy

Account details (name, email), order and payment metadata, eSIM identifiers such as ICCID, aggregate data-usage counters returned by our network partners, and support messages you send us.

To provision and support your eSIM, show your usage, process orders and refunds, prevent fraud, and improve the product. We do not sell personal data.

We share the minimum necessary data with our connectivity provider to issue and manage your eSIM, and with our payment processor to take payment. Both act under contract.

We use Google Ads and Meta (Facebook) to measure how our advertising performs — for example, whether a visitor who clicked an ad later bought an eSIM. In regions that require consent (the EEA, UK, Switzerland and Quebec), advertising cookies stay off until you accept them in our cookie banner, and you can change your choice anytime from Cookie settings in the footer. See Google's privacy policy at https://business.safety.google/privacy/ and Meta's at https://www.facebook.com/privacy/policy/.

Order and billing records are kept for as long as tax and accounting rules require. Support conversations are kept for 24 months. You can request deletion of your account at any time.

Depending on where you live you may request access, correction, export or deletion of your data, and object to certain processing. Contact us through the help centre to exercise these rights.